Service Hub
Service tools to put your customers first
Customer service software is the consolidation point for managing the customer journey. It allows you to manage the onboarding of new customers, collect, organise, and respond to customer support requests, and ensure the growth and satisfaction of your customers.
While most customer service software solutions solve for a specific use case, Service Hub is unique in its connection to the HubSpot CRM platform. With features that make it easy to deliver authentic, personalised service, Service Hub empowers you to prioritise the customer experience.
Service Hub includes HubSpot’s CRM functionality and seamlessly integrates with Marketing Hub, Sales Hub, CMS Hub, and Operations Hub, so your entire front office team can unite around a complete view of the customer. You can easily sync Service Hub with more than 1,030 custom integrations — from Jira to SurveyMonkey to Facebook Messenger — so your services team has all its favourite tools on one powerful, easy-to-use platform.
Marketing Resources
- Service Hub Positioning Guide
- Download and use product screenshots
- Product overview video
- Customer testimonial quotes
Sales Enablement Resources
- Battlecard
- Alternative comparisons and reviews
- Service Hub pitch deck
- Growth Platform deck
Client Onboarding Resources- Onboarding checklist and timeline
- Inbound service fundamentals lesson
- Getting started with Service Hub
- Setting up Tickets in HubSpot
Customers will need to contact your company often with queries about your products or services. When your customers contact your company, you want to make sure that you're managing their query and replying to them in a timely manner.
- Set up an inbox for customer queries
- Set up a live chat or bot to help your customers
- Manage support tickets from your customers
- Create a knowledge base to help your customers self-serve
- Receive feedback from your customers
- Analyse your support efforts
Customers have a wealth of choices, which means competition is stiffer than ever. Because customers have so many options to buy a product or service, the power is in their hands to decide where they do business.
With this shift in power, there isn’t any room to neglect customers or deliver poor experiences. Failure to do so can result in churned customers. Succeeding in customer experience can lead to more growth, without having to acquire net new customers.
Stats:
Increasing customer retention rates by just 5% increases profits anywhere from 25% to 95%
Out of all self-service channels, customers use knowledge bases the most
92% of consumers are satisfied with live chat, making it the highest-rated engagement channel
Services You Can Offer
Foundational
There is a number of things your agency can do to help get a client started with marketing services.
- Inbound strategy development
- Buyer persona development
- Content strategy
- Technical implementation
- Reporting setup
Traffic Generation
Traffic generation is a key to inbound marketing success.
- Blogging
- SEO
- Social Publishing
- Ad Development
- Video
- Other Content Creation
Lead Conversion
Once you've helped your client successfully drive traffic to their website, the next step is to convert.
- Conversion Path Creation
- Social Selling Enablement
- Social Prospecting
- A/B Testing
- Ad Campaign Management
Lead Nurturing
After you've generated leads, you, want to convert them into paying customers for your client.
- Lead nurturing & automation
- Email Marketing
- Automation
- MOFU/BOFU Offer Creation
- Personalized Content
- Lead Scoring
- Sales & Marketing Alignment
- CRM Integration
- Closed Loop Reporting
The Service Tools You Need to Put Customers First
Service Hub connects all your customer service data and channels on one CRM platform, so you can easily support, retain, and grow your customer base. As a result you provide a much better customer service management, and delighted customers at every stage of the journey:
- Deepen Customer Relationships - Identify opportunities to deliver service with authenticity
- Connect to the Front Office - Elevate customer insight to improve the customer experience
- Drive Team Efficiency - Expand your support team’s capacity through easy and flexible automation and reporting.
Positioning
Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster. With help desk, live chat, feedback surveys, knowledge base, and CRM - you’ll have everything you need to exceed customer expectations.
Service Hub tools and features
Customer Experience Design (Help Desk / Tickets)
- HubSpot Team Email (Shared Inbox)
- HubSpot Tickets
- HubSpot Conversations
- HubSpot Routing and Automation
- Facebook Messenger
- HubSpot Forms
- HubSpot Live Chat / Chat Bots
- HubSpot CRM
- HubSpot Reporting Dashboard
Self Service Solution Creation (Knowledge Base)
- HubSpot Knowledge Base
- HubSpot CRM
- HubSpot Reporting Dashboard
- HubSpot Search Analytics
Customer Feedback and Advocacy Programs
- HubSpot Customer Support Surveys (CES)
- HubSpot Customer Loyalty Surveys (NPS)
- HubSpot Customer Satisfaction Surveys (CSAT)
- HubSpot Email
- HubSpot Live Chat and Chat Bots
- HubSpot Reporting Dashboard
Get started with Service Hub Software that’s easy to use …
and easy to love
Book a Service Hub demo
We will show you HubSpots CRM, various tools for lead generation and
how this platform can suit your organisation.
Service Software That Grows With You
Learn more about our pricing offers
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Service Hub is one piece of HubSpot’s complete CRM platform to help your business grow better. Each product is powerful alone, but they’re even better when used together.
Marketing Hub
Marketing automation software to help you grow traffic, convert more visitors, and run complete inbound marketing campaigns at scale.
Sales Hub
Sales CRM software to help you get deeper insights into prospects, automate the tasks you hate, and close more deals faster.
CMS Hub
Content management software is flexible for marketers, powerful for developers, and gives customers a personalised, secure experience.