Service Hub

Service tools to put your customers first

Customer service software is the consolidation point for managing the customer journey. It allows you to manage the onboarding of new customers, collect, organise, and respond to customer support requests, ensure the growth and satisfaction of your customers.

Here are a few ways we can use the Service Hub to improve your business:
  • Service Hub customer service tools helps to manage and respond to customer inquiries and complaints.
  • Use of live chat and chatbots will better communication with customers in real-time and provide quick support.
  • Use the Service Hub's customer feedback tools to gather and analyze customer feedback and identify areas for improvement.
  • Use the Service Hub's knowledge management tools to create and store a centralized knowledge base for your team and customers to access.
  • Customer service analytics and reporting tools for  tracking the performance of your customer service efforts and identify areas for improvement.
HubSpot Service Hub is unique in its connection to the HubSpot CRM platform - with features that make it easy to deliver authentic, personalised service, Service Hub empowers you to prioritise the customer experience.

Service Hub includes HubSpot’s CRM functionality and seamlessly integrates with Marketing Hub, Sales Hub, CMS Hub, and Integrations Hub, so your entire front office team can unite around a complete view of the customer.

You can easily sync Service Hub with more than 1,030 custom integrations — from Jira to SurveyMonkey to Facebook Messenger — so your services team has all its favourite tools on one powerful, easy-to-use platform.

Service Hub Resources
All the resources you need to market, position, sell and deliver customer experience services with Service Hub:

Marketing Resources

  1. Service Hub Positioning Guide
  2. Download and use product screenshots
  3. Product overview video
  4. Customer testimonial quotes

    Sales Enablement Resources

    1. Battlecard
    2. Alternative comparisons and reviews
    3. Service Hub pitch deck
    4. Growth Platform deck

      Client Onboarding Resources
      1. Onboarding checklist and timeline
      2. Inbound service fundamentals lesson
      3. Getting started with Service Hub
      4. Setting up Tickets in HubSpot
User Guide: Get Started with Service Hub

Customers will need to contact your company often with queries about your products or services. Therefore you want to make sure that you're managing their query and replying to them in a timely manner:

- Set up an inbox for customer queries

- Set up a live chat or bot to help your customers

- Manage support tickets from your customers

- Create a knowledge base to help your customers self-serve

- Receive feedback from your customers

- Analyse your support efforts

Expand Services with Service Hub

Customers have a wealth of choices, which means competition is stiffer than ever. Succeeding in customer experience can lead to more growth, without having to acquire net new customers.

Stats:

  • Increasing customer retention rates by just 5% increases profits anywhere from 25% to 95%
  • Out of all self-service channels, customers use knowledge bases the most
  • 92% of consumers are satisfied with live chat, making it the highest-rated engagement channel

Services You Can Offer

Explore _ Map-1

Foundational

Number of things to help get a client started with marketing services:

  • Inbound strategy development
  • Buyer persona development
  • Content strategy
  • Technical implementation
  • Reporting setup
Traffic Analytics-9

Traffic Generation

Traffic generation is a key to inbound marketing success:

  • Blogging
  • SEO
  • Social Publishing
  • Ad Development
  • Video
  • Other Content Creation
Leads-17

Lead Conversion

Once you've helped your client successfully drive traffic to their website, the next step is to convert:

  • Conversion Path Creation
  • Social Selling Enablement
  • Social Prospecting
  • A/B Testing
  • Ad Campaign Management
NPS Question-1

Lead Nurturing

Convert leads into paying customers for your client:

  • Lead nurturing & automation
  • Email Marketing
  • Automation
  • MOFU/BOFU Offer Creation
  • Personalised Content
  • Lead Scoring
  • Sales & Marketing Alignment
  • CRM Integration
  • Closed Loop Reporting

The Service Tools You Need to Put Customers First

Service Hub connects all your customer service data and channels on one CRM platform, so you can easily support, retain, and grow your customer base. As a result you provide a much better customer service management, and delighted customers at every stage of the journey: 

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services-framework-4-1
Positioning

Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster. With help desk, live chat, feedback surveys, knowledge base, and CRM - you will have everything you need to exceed customer expectations. 

Service Hub tools and features

Customer Experience Design (Help Desk / Tickets)
  1. HubSpot Team Email (Shared Inbox)
  2. HubSpot Tickets
  3. HubSpot Conversations
  4. HubSpot Routing and Automation
  5. Facebook Messenger
  6. HubSpot Forms
  7. HubSpot Live Chat / Chat Bots
  8. HubSpot CRM
  9. HubSpot Reporting Dashboard
Self Service Solution Creation (Knowledge Base)
  1. HubSpot Knowledge Base
  2. HubSpot CRM
  3. HubSpot Reporting Dashboard
  4. HubSpot Search Analytics
Customer Feedback and Advocacy Programs
  1. HubSpot Customer Support Surveys (CES)
  2. HubSpot Customer Loyalty Surveys (NPS)
  3. HubSpot Customer Satisfaction Surveys (CSAT)
  4. HubSpot Email
  5. HubSpot Live Chat and Chat Bots
  6. HubSpot Reporting Dashboard

Get started with Service Hub Software that’s easy to use …
and easy to love

Book a Service Hub demo

We will show you HubSpots CRM, various tools for lead generation and
 how this platform can suit your organisation.

Service Software That Grows With You

Learn more about our pricing offers

STARTER HUB

PRO HUB

ENTERPRISE HUB

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